Five-star service.
Maximize your customer service. Minimize your expenses.
Increase satisfaction.
By automating aspects of customer service, the satisfaction of both customer service employees and customers increases.
We offer a versatile environment for processing various customer service processes and communicating related materials and tasks internally and externally. Our service complements your customer service staff or acts as the sole resource if there’s no staff.
Service around the clock.
The no-code service apps installed in your online service work 24/7. No more situations where a busy customer will not receive service until Monday morning.
Regardless of the business and your customer service needs, the service situation can be handled automatically, entirely, or partially. In all cases, the customer gets their situation to pend around the clock.
Optimize resources.
When our technology is responsible for managing the selected service processes, your staff has time for the essentials.
Thanks to our service, you save on personnel expenses and make customer service tasks more meaningful, for example by automating customer service processes related to invoicing. More pleasant and faster – for everyone.
Languages in check.
Our apps support multiple languages. Customer service is easily available in the languages you need.
No more situations where the customer needs service in their native language, but a customer servant skilled in languages is busy elsewhere. All service processes can be implemented in the languages of your choice.
Documented for you.
In the future, all interactions will always be automatically recorded and segmented.
Groweo’s segmentation tools automatically categorize customer service transactions. In this way, the right situations are conveyed exactly where they belong. At the same time, you can see exactly what service needs your customer service consists of. And what’s agreed is also documented.
Continue where you left off.
Customer service doesn’t have to end, even if you end your own service transaction. With the help of automation, you ensure that the end result will be successful in the future as well.
By introducing automation, you can improve the customer service experience and develop your brand image. From now on, you won’t forget to make sure that everything is successful. Or fail to remind your customer, for example, of the soon-to-end contract period.
The result is more satisfied customers – and a better customer experience.
Impressed? Your customers will be.
According to research, about 40% of customer service needs can be solved with the SmartChat app. Groweo’s entirety takes this further by connecting ticketing and automation to every service transaction.
Build a seamless service package between people and technology. Handle part of the customer service automatically and leave part to the staff. Change the service method, even in the middle of the process, according to what’s best for your company and your customers.
Six reasons to automate customer service
Serve 24/7
In the digitizing market, an increasingly large part of customer service demand is directed at times when customer service is closed or its implementation is expensive. SmartChat and other apps solve this challenge for you.
Help with service
If users cannot get the service or find important content in your online service quickly, the chance of a customer relationship will diminish. With our system, the customer is transferred to the right content in an instant.
Lighten the load
Often, the majority of customer service time is spent on repetitive tasks. By automating these tasks, the workload is lightened and the meaning of the work increases. At the same time, personal service time is available where it’s most needed.
Increase productivity
Groweo’s technology is at your disposal every day of the year around the clock. It costs only a fraction of what it costs to handle similar processes manually. Productivity increases from day one.
Solve problems quickly
An excellently designed digital customer service process works equally well every time. When the customer gets answers to their questions quickly, satisfaction and the number of purchase decisions increases.
Help in the needed languages
In a globalizing world, different languages are needed more and more often. Our technology platform is multilingual and customer service functions work in all the languages you need. Nevertheless, you can use it in Finnish.
Discover: the Groweo® App
An eye-catching Groweo® App, seamlessly integrated with your corporate identity and website or online store, is at the heart of your digital interactions.
