Frequently asked questions
What will happen during the onboarding? Is Groweo suitable for my site? How does the service take care of data security? Here you will find answers to the most frequently asked questions. And if you can’t find the answer to your question, you can easily contact us.
Groweo® 4.0 AI is the latest version of the Groweo® software. It includes an AI solution tailored especially for small and medium sized businesses and ecommerce, a range of interactive applications to install on your site, the Groweo® Contacts backend system, the Groweo® Marketing marketing automation platform and Groweo® Performance for tracking your service’s results.
All the licences also include Groweo® AI Language, an AI powered translation feature that translates your Groweo® Apps to chosen languages. Every licence includes 3 languages (the original one + 2 translations).
You can include additional languages and extra AI agents to your licences according to the chosen licence size. Book a free consultation for finding out the most optimal option to your business needs.
The biggest change in the software’s backend tools is the ability to use artificial intelligence. In addition, the entire user experience of interactive applications has been redesigned to better serve your website users. The release also includes improvements in the efficiency of the backend systems and UX.
You can include your company’s own AI expert in your Groweo® 4.0 AI license, who will help your website visitors to easily find the information and things they need. The knowledge base’s AI expert will use your website and other documents given to it; such as price lists, service descriptions and even brochures.
Groweo® AI Max provides your customers with an advanced AI assistant that can handle even the most complex tasks, such as calculations.
Groweo® AI Language translates conversations and interactive apps into the languages you want. Customers get help in their own language easily, without having a separate language versions of your entire site.
Groweo® Ecommerce AI is an AI agent that uses your product feed as its knowledge base.
Groweo® 4.0 AI is designed with the growth needs of SMEs in mind. You can easily deploy artificial intelligence without a large upfront investment, and the AI features will quickly serve customers interacting with your website or online store.
AI features bring cost savings. An AI expert is always serving your customers, also on evenings and weekends. You will have access to multiple service languages without translation costs. And when you automate routines, you save your staff time where human interaction is needed.
You can also increase the role of AI features in your digital service, and introduce new features according to your needs. If you would like to discuss expansion options, please contact our toll-free helpdesk on this website or weekdays from 9am to 4pm on 010 7399 330 (local network charge applies).
Currently, Groweo® AI Language supports the following languages: Finnish, English, Swedish, Norwegian, Danish, Estonian, Latvian, German, French, Dutch, Spanish and Portuguese.
Deployment
Is Groweo compatible with my existing website, and how do I install the service? See the most common questions and answers related to deployment here.
Yes, with 99% confidence. All Groweo no-code interactive applications come with a ready-to-use JavaScript that can be easily integrated into almost any web service and almost for almost any technology. Simply: no code – no dependency.
We will install the Groweo® Apps you want to install on your website or online store on your behalf. The Groweo® Contacts, Groweo® Marketing and Groweo® Performance backend systems will be available to you immediately after installation in the Groweo® Engine management system, for which you will receive an account upon deployment.
Of course, you can also install the applications yourself if you wish, or ask your webmaster to do this. In all cases, installation is easy. We will also be happy to help you with any questions or problems you may have.
Factors that influence the length of time it takes to implement Groweo® include:
- The number of interactive apps used on your website or on your online store
- Scope and number of visualisations
- Scope and segmentation of your contacts in the Groweo® Contacts platform (if migrated)
- Number of marketing automations to be implemented
- The number of 1:1 marketing messages to be created, the number of visualizations, and the complexity of the template base.
You will always receive an estimate of the time required for deployment at the planning meeting.
Yes. All Groweo’s services and the backend system work in Finnish. If some of your staff prefer to use English , that’s fine too – everyone can choose their own operating language for the Engine backend.
No language skills are needed when dealing with our customer service – we’ll serve you in Finnish.
The Groweo interaction apps on your online service work in Finnish and, with the Groweo® AI Language app, in other languages too.
Yes, of course. You can either install the service yourself, use a third party of your choice (for example, your website developer) or leave the installation to us. You are free to decide how to proceed – in all cases we are happy to help.
Service model and cooperation
What is it like working with Groweo and how do we make sure you get results? Click here to see the most frequently asked questions and answers concerning our service model.
No, it doesn’t. The applications are installed on your existing website, and our software is compatible with all major publishing systems and online stores.
No, you don’t. During the design phase, we need to know about your business goals and how customers tend to buy from you, as well as the role your website plays in your business. We then handle everything from design to implementation and installation once you’ve approved the applications.
About one hour, sometimes a little longer. To start working with you, we ask you to attend a meeting of approximately one hour with our strategist to go through your needs and goals. You will also need to approve the applications before they are installed.
If your licence is implemented in two phases, there will be one brief additional planning meeting between the phases.
No, not if you don’t want to. If you wish, you can update the texts and messages yourself, but we’ll be happy to take care of everything. Every licence includes regular communication with you, as well as 1–4 yearly optimizations, so we can improve the apps to make them work even more efficiently.
Our free-of-charge customer service can also help with all your questions. You can contact us 24/7 via this website or by phone every weekday from 9 am to 4 pm by calling 010 7299 330.
The number of results depends on many things: your industry, your customers’ habits, and the number of visitors to your website. Typically, the first results are seen fairly quickly, and improve further over 6–12 months.
The boring, but obligatory answer is: it depends on many things. The most typical factors that influence our customers’ lead rates are the number of Groweo® applications, the number of visitors to your website, the industry, and the habits of your customers. Low-threshold applications, such as tests and newsletter subscriptions, tend to generate more leads than applications designed around requests for quotes or needs assessments.
With growth optimization and transparent reporting. We monitor the performance of your applications from the moment they are released and immediately check with you that they are working properly.
We will then revisit the results through growth optimizations included in your licence 1–4 times a year and improve the performance of the applications based on our discussions. Real-time reporting is constantly available to both you and our experts.
In addition to set-up and regular growth optimization, you’ll have Finnish-language customer service and technical support to help you with any problems you may encounter.
You can contact us 24/7 through this website. Our staff is available to assist you on weekdays from 9 am to 4 pm, but we can also arrange service outside these hours, if required.
You can reach our customer service by calling 010 7399 330 between 9 am and 4 pm on weekdays (call cost: local network rate) and on our website 24/7. Our customer service email for Groweo customers is info@groweo.com and new customers can contact us at sales@groweo.com .
Technology and data security
Will Groweo® slow down our website? Is Groweo® GDPR-compliant? Here you will find answers to the most frequently asked security and technology questions.
Groweo’s technology is modular and is not completely integrated with your own systems, so there is no security dependency between the customer and Groweo systems. We strictly adhere to GDPR guidelines and have taken care to ensure that all data we collect on your behalf is stored securely and all personal information is encrypted.
As was already mentioned in the previous post, yes it is! The data collected by the apps is stored within the EU in compliance with GDPR and is protected by advanced encryption technologies. Protecting your personal data is a top priority for us – Find out more about our data security here.
It cannot. The apps have very limited interaction with your site, and there is no data security dependency between your site and Groweo.
Not much. Apps only load on the visitor’s screen after the initial elements of your site. app images are compressed, and a lazy loading protocol is used. Keeping your site fast is important to us – our goal is for the apps to make your customers’ web experience better.
Yes. AI uses only the websites and documents specified for it as a data source. The AI expert, or AI agent tailored to your company, is company-specific, meaning that the information it learns is not used to train AI agents from other companies – or vice versa. The contents of your company’s AI knowledge base will also not be used to train language models.
No. The contacts you receive through the apps are your company’s property, which Groweo keeps encrypted, secure, and in compliance with regulations.
Contract and costs
Issues relating to contracts for the use of the service and the costs of using the service.
All Groweo service contracts are open-ended contracts, which you can amend or terminate with one month’s notice if you wish. There is no extra cost to us for removing the service from your website or online store.
Groweo’s service fees are divided into three parts as follows:
- Deployment: a one-off charge invoiced at the time of ordering the service. The cost of deployment depends on your company’s license.
- Service usage fee: invoiced in the invoicing interval of your choice at the start of the invoicing period, with the first invoicing period being at the time of ordering.
- AI operating costs: certain AI features (e.g. Groweo AI, AI Max and AI Search) generate a separate cost per use. You can set a monthly cap on these, so that there are no unexpected costs.
All our licences also include free, Finnish-language customer service (the cost of a call is a local network charge). Our customer service team will also make minor changes to your service if necessary. If you want to order larger changes, you can do so for 79 €/h + VAT – you will always receive an estimate in advance.
Groweo rates start from 199 €/month (VAT = 0%), plus a deployment fee and possible AI costs depending on usage. You can easily order the license price list here.
If you’d like to speak to one of our experts about a package that’s just right for your company’s goals for growth, book a presentation here!
Your contract partner is the Finnish software company Groweo Oy (Business ID 3256882-1). The company is subject to VAT, and the invoices include VAT at the standard rate of 25.5%. Prices on this website are quoted exclusive of VAT, and this is indicated in the price.
The resale of Groweo services is outsourced to our selected partners. Groweo as a company is focused on developing its own software and on the way it is used to achieve the best results for our customers.
You can check our up-to-date company information, for example, on the Patent and Registration Office and the Tax Administration’s Business Information System- access Groweo’s information directly from here.
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