Frequently asked questions

We’ve collected the topics we get the most questions about below. If you can’t find the answer to your question, please contact us.

1. Deployment and technology

This chapter deals with the deployment of the service, its technology and compatibility with different publishing systems.

With 99% certainty, yes. All of Groweo’s no-code interaction applications come with a ready-to-use javascript that can be easily integrated into almost any web service and for almost any technology. Simply: no code – no dependency. The service is easy to install – usage and more efficient growth starts immediately.

Your Groweo service is technically ready on our cloud server immediately after you open an account and requires no separate installation. From the moment you open an account, customer transfers to the CDP platform, automations and the Groweo dashboard are ready for you to use.

You can install the Groweo interaction apps you want to install on your website or online store yourself through your website’s content management tool, or if you do not maintain your online service yourself, you can ask your webmaster to install them. You can also order a technical installation from us at the time of deployment. In all cases, installation is easy and takes no time at all. We are happy to help you.

Groweo’s technology is modular and has limited integration with the customer’s system, so there is no security dependency between the customer and Groweo’s systems. We strictly comply with GDPR guidelines and have taken care to ensure that all data we collect on your behalf is stored securely and all personal data is encrypted and stored on our systems.

data and security

Depending on the scope, the implementation of Groweo takes between one and five working days. Factors affecting installation time include:

  • Number of interactive applications used on your website / online store
  • Scope of interactive applications used and degrees of customisation
  • Scope and number of visualisations
  • Scope and segmentation of customer base in CDP (if transferred)
  • Number of automations to be implemented
  • Possible 1:1 marketing message content and visualisations

In general, the service is available 1-3 weeks after the order is placed.

Yes. All Groweo services include support for multilingualism and are also fully functional in Finnish. If some of your staff prefer to use English, that’s fine too – everyone can choose their own personal language. All instructions and guides related to the services are also available in your native language.

You don’t need to know any languages to deal with our customer service – we’ll serve you in Finnish.

Groweo interaction apps on your online service support a virtually unlimited number of different language versions, so you can use Groweo to serve your customers in the languages of your choice.

Absolutely. You can either install the Service yourself, use a party of your choice to do so; for example, your website developer, or leave the installation to us. You are free to decide how to proceed – in all cases we are happy to help.

2. Contract and costs

Matters relating to contracts for the use of the service and the costs of using the service.

All Groweo service contracts are open-ended contracts, which you can amend or terminate with one month’s notice if you wish. There is no extra cost to us for removing the service from your website or online store.

Groweo’s service fees are divided into two parts as follows:

  1. Deployment, a one-off cost billed at the time of ordering the service. We offer ready-to-use and competitively priced deployment options for the service.
  2. The service usage fee, billed at the billing interval of your choice at the start of the billing period and the first billing period upon subscription.

Groweo prices start from 199 €/month (VAT 0%). Our monthly price includes parts of our system with different features depending on the level you choose.

To get a precise package tailored to your growth objectives, get in touch.

Depending on the type of contract, we offer flexible billing options from a three-month billing period to a one-year billing period as follows:

  • Invoice once per quarter (every 3 months)
  • Invoice every six months (every 6 months)
  • Invoice annually (every 12 months)

Any additional services ordered separately will be invoiced either in the next contract invoice or after the service has been provided.

The contract partner is the Finnish software company Groweo Oy. The company is subject to VAT and the invoices include VAT at the standard rate of 24% (25.5% from 1.9.2024). The prices on this website are stated exclusive of VAT, and this is indicated in the price.

The resale of Groweo’s services is outsourced to selected contract partners. Groweo as a company is focused on developing its own software and the way it is used to achieve the best results for our customers.

You can check our up-to-date company information, for example from the Patent and Registration Office and the Tax Administration’s Ytj service, using the link below.

Link to Groweo’s information.

3. Cooperation with Groweo

This section deals with the relationship between the customers using the service and Groweo.

For us, the most important thing is that the service is provided to the extent and in the way that suits you best. The most common support needs of our customers are described below:

  • Deployment: we offer turnkey deployment of the service. Depending on the contract you choose, it includes a longer period of growth optimisation. Your time is very limited.
  • Service Desk support: if you need it, we can support you regardless of your technical environment. In addition to support, we can also take care of the technical installation of our services for you.
  • Accelerating growth: we always make sure that growth happens. The monitoring cycles to support growth acceleration are defined in the service package you have ordered. In all cases, you can always contact our customer service team for advice on how to improve your business performance with Groweo.
  • Business insights: we help you to make your business more efficient by developing strategies for using Groweo services. In these cases, please contact Customer Service to book an appointment with one of our strategists.

We serve our customers online around the clock, every day of the week. Online, you can discuss your most common service needs with our assistants. In all cases, you can start the process and we will get back to you without delay.

Staff are available at our customer service desk on weekdays from 9.00-16.00. If necessary, you can also book a personal service appointment, for example by video chat, outside normal service hours.

Our service languages are Finnish and English. If you need service in another language, you can email us at info@groweo.com.

Our customer service is located on Pohjoisesplanadi in the heart of Helsinki, just a few hundred metres from the railway station. The accessibility of our customer service is excellent.

We mainly serve our clients via video or telephone, but you can also make an appointment with us at our office in Helsinki or Tampere.

All you need for video conferencing is a working network connection and a web browser. We will use Google Meet for the video conference and send you an invitation link by email.

If you are not yet a customer, you can schedule a video chat with us here.